Refund Policy
Last updated: January 7, 2025
1. General Policy
All purchases made on Huxly are final and non-refundable. By subscribing to any of our paid plans, you acknowledge and agree that fees are charged in advance on a recurring basis and are non-refundable, except as expressly set forth in this policy.
2. Exceptions
We may issue refunds at our sole discretion in the following circumstances:
- Billing errors: If you were charged incorrectly due to a technical error on our part
- Duplicate charges: If you were accidentally charged multiple times for the same subscription period
- Service not provided: If we fail to deliver the core services included in your subscription plan due to issues on our end
- Service unavailability: Extended service outages lasting more than 72 consecutive hours that prevent you from using the platform
3. How to Request a Refund
If you believe you qualify for a refund under the exceptions listed above, please contact us within 14 days of the charge with the following information:
- Your account email address
- Date of the charge
- Amount charged
- Detailed explanation of why you are requesting a refund
- Any relevant screenshots or documentation
4. Refund Processing
Approved refunds will be processed within 5-10 business days and credited back to the original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider.
5. Subscription Cancellation
You may cancel your subscription at any time from your account settings. Upon cancellation, you will retain access to your paid features until the end of your current billing period. No partial refunds will be issued for unused time remaining in a billing period.
6. Free Trial
If you signed up for a free trial and were subsequently charged, please ensure you cancelled before the trial period ended. We send reminder emails before trial expiration. If you believe you were charged in error, please contact us immediately.
7. Contact Us
For refund requests or questions about this policy, please contact us at info@huxly.app
